Exchange & returns policy

Exchanges within 3 days

You can exchange an eligible item within 3 days of purchase (or of delivery, for shipped orders) for another size, colour or product of equal or higher value. If the new item costs more, you pay the difference.

• The item must be unused, unwashed and in its original condition and packaging.
• All original tags must be attached.
• Please bring the bill, or share your order details on WhatsApp for shipped orders.

Items that can’t be exchanged

For hygiene reasons, the following cannot be exchanged or returned:

• Lingerie: bras, panties and other innerwear
• Disposable panties and period care products
• Beauty, makeup and personal care products once opened
• Items bought on sale or offer, unless the store agrees otherwise

No refunds

We do not offer cash or money refunds. Eligible items can be exchanged as described above, or for store credit at our discretion.

Damaged or wrong items

If you receive a damaged, defective or wrong item, message us within 3 days with photos and your order details, and we’ll arrange a replacement.

Online and shipped orders

For orders placed online or shipped to you, contact us on WhatsApp before sending anything back.

• All shipping charges for an exchange are paid by the customer, both for sending the item back to us and for sending the new item to you.
• Original shipping charges are not refunded.
• This does not apply to damaged, defective or wrong items, which are covered above.

See our shipping policy.

Chaniya Choli rentals

Rentals are not covered by this policy. Rental dates, deposit and return terms are confirmed by the store at the time of booking.

Questions?

Call or WhatsApp us on +91 94280 03458.